FREQUENTLY ASKED QUESTIONS

A safety deposit box is an individual container stored within a secure safe or vault which is only accessible by the key holder. It can be used to store possessions that an individual or business may not wish to store at home or at their place of business .The client agrees to pay a monthly or annual fee for using the box, which can only be accessed and opened by successfully navigating a number of security levels including bio-metric security.

If you are concerned about the security of your valuables at home or in the workplace, you should consider renting a safety deposit box. Also, your home contents insurance premiums should be reduced using a safety deposit box.

Union Vault applies multiple layers of security and physical barriers using state of the art certified vaults and international security systems making our facility equal to the best in the world.   We have 24/7 On and Off-site cameras monitored by a third-party security company.  24/7 Guarding and access control into the facility.

All our management and staff adhere to the highest standards of honesty, integrity and confidentiality. To ensure compliance all personnel undergo regular polygraph tests.

We offer private viewing rooms inside the vault, giving our customers ultimate privacy when viewing their valuables.

Yes, with every box rental your contents will automatically be insured for One Million Rand , Should you require more cover we will be happy to provide you with a quote on any additional amount of up to Five Million Rand per Safety Deposit Box.
T&C's Apply 

Any registered key holder who produces their safety deposit key and gains access via their programmed bio-metrics.

There is no limit to the amount of times you may access your box and there is no need to make an appointment. Our business operating hours apply

We will require you to prove your identity using an acceptable form of photographic identification (a valid ID or drivers’ licence) and a proof of address (a utility bill or other approved document less than 3 months old).

No. You will be issued with the key unique to your box. Each box is opened using a dual-lock system. The “customer” key and one held by “us”. Each box requires both keys to gain access, neither us nor the customer can open the box alone.

You will be issued with a key at the time of rental. If you lose it, you should inform us immediately. You will then need to make an appointment with us, to ensure you are present when a locksmith drills open your box. You will be responsible for the cost of the locksmith and the subsequent repairs that are required.

Yes. You are not permitted to store items such as: Noxious materials, explosives, ammunition, gas canisters, liquids or perishable items. See our terms and conditions for a comprehensive list of additional prohibited items.

For your security, the vaults are fitted with time locks and only accessible within our business operating hours.

Unfortunately, we only allow customers and authorized personnel to access the vault area. However, we have pictures and all the other necessary information for you to be able to decide which box you would like to rent.

Yes! You do not have to be a resident in order to rent a box; all you need is a valid passport and proof of residence whilst in South Africa.

Yes – we have secure free parking spaces available directly outside